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ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.
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ITIL 4 Specialist: Create, Deliver and Support
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ITIL 4 Specialist: High-velocity IT
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ITIL 4 Strategist: Direct, Plan and Improve.
ITIL 4 MP has been created for IT practitioners working within technology and digital teams across businesses.
The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, you must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.
Already an ITIL Expert (or have obtained 17 credits)?
You can transition easily to become an ITIL 4 Managing Professional. Take the ITIL 4 Managing Professional Transition Module.
ITIL® 4 SPECIALIST: CREATE, DELIVER AND SUPPORT
Use ITIL methods to define your IT strategy
ITIL Managing Professional – ITIL Specialist: Create, Deliver and Support
The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.
The course will help you to:
- improve existing processes
- effectively manage IT teams
- optimize value streams and workflows
- align digital services with business strategy
- improve how services are developed
- integrate new technologies embed Lean, Agile, and DevOps ways of working.
Managing Professional training
ITIL training courses are run in a variety of formats by accredited training organizations. Use our training search to find a training provider.
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Create, Deliver and Support.
Examination Format
- 40 questions
- Multiple choice
- 28 out of 40 marks required to pass (70%)
- 90 minutes
- Closed book.
Key Resources
ITIL® 4 SPECIALIST: DRIVE STAKEHOLDER VALUE
Engage with your customers, users, suppliers and partners
ITIL Managing Professional – ITIL Specialist: Create, Deliver and Support
The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
The course will help you to:
- effectively manage key stakeholders
- build trusted relationships
- shape customer demand
- embed effective design thinking
- optimize user experience and customer experience.
Managing Professional training
ITIL training courses are run in a variety of formats by accredited training organizations. Use our training search to find a training provider.
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Drive Stakeholder Value.
Examination Format
- 40 questions
- Multiple choice
- 28 out of 40 marks required to pass (70%)
- 90 minutes
- Closed book.
ITIL® 4 SPECIALIST: HIGH-VELOCITY IT
Help your organization function in high-velocity environments.
ITIL Managing Professional – ITIL Specialist: High-velocity IT
The ITIL 4 Specialist: High-velocity IT module is for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working.
The course will help you to:
- converge business and IT goals
- recognize and manage complex adaptive systems
- bridge the development and operations gap
- improve performance with Lean, Agile, and DevOps
- increase the speed and quality of services
- invest in digital tools and techniques to create value.
Managing Professional training
ITIL training courses are run in a variety of formats by accredited training organizations. Use our training search to find a training provider.
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying High-velocity IT.
Examination Format
- 40 questions
- Multiple choice
- 28 out of 40 marks required to pass (70%)
- 90 minutes
- Closed book.
ITIL® 4 STRATEGIST: DIRECT, PLAN AND IMPROVE
Use ITIL methods to define your IT strategy.
ITIL Managing Professional – ITIL Strategist: Direct, Plan and Improve
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
The course will help you to:
- drive and manage effective organizational change
- encourage a culture of continual improvement
- facilitate decision-making
- support change management
- minimize disruption
- innovate while remaining compliant.
Managing Professional training
ITIL training courses are run in a variety of formats by accredited training organizations. Use our training search to find a training provider.
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.
Examination Format
- 40 questions
- Multiple choice
- 28 out of 40 marks required to pass (70%)
- 90 minutes
- Closed book.
Class Timming:
- 2 Days
Certification:
- ITIL 4 Managing Professional
Certification Body:
- Axelos
Languages :
- English
